At Geeksby, we strive to provide you with an efficient and hassle-free shopping experience. Below, you’ll find important information about our shipping process, including free shipping conditions, order processing time, and shipping instructions.
Contact Information
For all shipping-related inquiries, please feel free to contact us at:
Geeksby Customer Support
Address: Gaoshui N St, Mianyang City, Sichuan Province, 621, China
Email: reply@geeksby.com
Phone: 010-5960 3399
We are happy to assist you with any questions or concerns regarding your order or shipping status.
Free Shipping Conditions
We offer free shipping on all orders to our customers under the following conditions:
- Eligibility: Free shipping is available for all orders within [insert shipping regions/countries] when the total purchase exceeds [insert amount, e.g., $50].
- Shipping Method: Free shipping will be applied through the most economical shipping option available, which could be standard delivery or another comparable method.
- Exclusions: Some products or locations may be ineligible for free shipping. If applicable, we will notify you during the checkout process.
Please note that free shipping does not cover expedited shipping or international shipping outside of the qualifying regions.
Order Processing Time
- Order Confirmation: After placing your order, you will receive an email confirming your purchase.
- Processing Time: Orders are processed and shipped within 1-3 business days. Orders placed after 3:00 PM or on weekends/holidays will be processed on the next business day.
Please note that we do not ship on weekends or public holidays. Our team works diligently to process your order as quickly as possible, and we aim to fulfill all orders within the stated time frame.
Shipping Time
- Standard Shipping:
- Domestic orders typically take 7-14 business days to arrive, depending on your location.
- International orders may take anywhere between 10-25 business days, depending on customs processing and local delivery services.
- Expedited Shipping:
- For faster delivery, expedited shipping options are available at checkout. Delivery time for expedited shipping typically ranges between 3-7 business days for domestic orders and 5-10 business days for international orders, depending on the shipping destination.
Please note that shipping times may vary depending on factors such as weather, holidays, and other unforeseen delays beyond our control.
Shipping Instructions
- Provide Accurate Shipping Details: When placing an order, ensure that your shipping address is correct and complete to avoid any delays. Double-check your address, including postal codes, apartment numbers, and any other relevant information.
- Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
- Delivery Address: We ship to the address you provide during checkout. Please note that we cannot modify delivery addresses once an order has been shipped. If an address needs to be updated, please contact us immediately, and we will assist you before shipping.
- Shipping Carrier: We partner with reputable carriers for shipping, including [insert carrier names, e.g., FedEx, DHL, China Post, etc.]. Depending on your location and the shipping method selected, your package may be handled by different carriers during transit.
Important Shipping Notes
- Customs & Duties: For international shipments, customs duties, taxes, or fees may apply, depending on your country. These charges are the responsibility of the customer.
- Shipping Delays: Occasionally, shipments may experience delays due to factors beyond our control, such as extreme weather, customs processing, or other unforeseen circumstances.
If you have any questions or concerns about your order or shipping process, please feel free to reach out to our customer support team. We are committed to ensuring that your products arrive safely and in a timely manner.
Thank you for choosing Geeksby!