We want to ensure that your experience with Geeksby is a pleasant one, and we’re here to help you with your return. If you need to return a product, please follow the steps outlined below for a smooth return process.
Contact Information
For all return inquiries, please reach out to us at:
Geeksby Customer Support
Address: Gaoshui N St, Mianyang City, Sichuan Province, 621, China
Email: reply@geeksby.com
Phone: 010-5960 3399
Please include your order number and any relevant details about the product when contacting us. Our support team will guide you through the return process.
Return Shipping Instructions
To return your product, please follow these steps:
- Contact Us First: Before shipping your return, contact us via email or phone to receive a Return Authorization Number (RAN). This is important for us to track your return and expedite the process.
- Prepare the Return Package: Ensure that the item you are returning is in its original condition. The product must be unused, unopened, and in its original packaging. Any damaged or opened products may not be eligible for return.
- Securely Pack the Item: Pack the item securely to prevent any damage during shipping. It is advisable to use the original packaging or a secure alternative. We recommend using bubble wrap or other cushioning materials to protect the product during transit.
- Return Shipping Method: Once you have the Return Authorization Number (RAN), you can ship the product back to us. Please send the package to: Geeksby Returns
Gaoshui N St, Mianyang City, Sichuan Province, 621, China
We suggest using a trackable shipping method to ensure the item reaches us safely. Geeksby is not responsible for items lost or damaged during return shipping if they are not sent with a reliable and traceable service.
Who Is Responsible for Return Freight?
Return Shipping Costs:
The customer is responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong or defective product). If the return is the result of an error made by us, we will cover the return shipping costs.
Shipping Service:
We recommend using a reliable and traceable courier service for your return, as we cannot be held responsible for items lost or damaged during return shipping. The tracking number should be sent to our customer service team so we can monitor the return process.
If you have any questions or need assistance with your return, feel free to contact us. Thank you for shopping with Geeksby! We’re dedicated to providing you with the best service and experience.